From the course: UX for Web Forms

Terminology - Adobe XD Tutorial

From the course: UX for Web Forms

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Terminology

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- [Instructor] Before we jump in and get started, let me just define some important verbiage and roles as they pertain to forms. A form is any physical interface that collects information from at least one party and delivers it to at least one other party, so that a product or service can be provided. A form can be on paper, on a mobile, within a complex desktop application, or even a bank's automatic teller machine. For the purpose of this course, we'll be focusing on web forms, but many of the UX principles will pertain to any sort of form based interaction. A web form is a form that people fill out within a browser. It has its basis in HTML, CSS, and JavaScript, but it may be built using frameworks and other programming languages, like PHP or Ruby. A user is someone who is filling out your form. It's a regular person who may be internal or external to your organization. You can think of them as the form filler. The target audience is the group of users for whom the form applies as a whole. Sometimes the target audience can be segmented into groups according to things like characteristics, motivations, preferences, or demographics. The form owner is the organization that creates the form to collect some necessary information from the target audience. Within the organization, there will be many people who have a stake in the form. These are called the stakeholders, but hopefully there's one person who has the ultimate decision making authority. This is usually the project owner. User experience, or UX, is the experience users have when they use something. In our case, it refers to the experience they have when they fill out our form. Our main aim is to create an optimal user experience, such that the needs of both the user and the form owner are met. Design means the choices we make about how our form will look, feel, and work. It doesn't matter what your actual job title is, or whether you've ever studied design, if you're writing words, setting out text boxes, or coding up a button, you're doing design in some way. Research refers to learning about the needs, wants, contextes, preferences, and opinions of both users and stakeholders. To some extent, all user experience research techniques are applicable to forms.

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