From the course: UX for Web Forms

Why does form design matter? - Adobe XD Tutorial

From the course: UX for Web Forms

Start my 1-month free trial

Why does form design matter?

“

- [Narrator] Forms are vital for all online interactions. Every meaningful interaction that happens on the web is achieved by a form of some sort. Without forms, the web merely becomes a passive experience, just a way to consume content. Forms are everywhere on the web. Most of us will fill in at least one form every day. Logging on at work, filling in time sheets, signing for credit card purchases. Major events in our lives have forms associated with them too. From birth and marriage certificates to passport applications and voter registrations. Anytime you make a purchase online, a form is involved. Logging in to check your email, making an appointment online with a doctor or the DMV. As time goes on, more and more online form interaction occurs, which is why form design is even more important than ever. I'm sure you can easily recall a poor form interaction. We usually experience these all the time. Your password won't work, the safety questions were pre-chosen and ones that you would never remember, the captcha is too difficult to figure out and works poorly. The list goes on and on. All of these are examples of poor planning and bad UX. Good form interaction is rarely remembered since it worked the way it should. We say that good design is transparent, it just works. We do what we need to do and we move on, that's the way things should be. But they aren't more often than not. Everything in this course is about usability, the quality of being easy to use. How we can improve the user experience? How we can improve the forms that we build, whether online or more traditionally based? This course does focus on web-based forms, but if you're working on paper forms or some other medium, you'll find many of the ideas helpful as well.

Contents