From the course: Elearning Tips

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How to use scenario-based interactions to increase learner performance

How to use scenario-based interactions to increase learner performance

From the course: Elearning Tips

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How to use scenario-based interactions to increase learner performance

- Scenario-based interactions are a fantastic way to challenge your learners to practice the skills they've learned from your E-learning course. Scenarios let your learners take the information you've provided them and apply it to a situation that requires them to make a decision. But in order for your E-learning scenarios to be effective, there are a few things you should always include. So let me show you an example. Here's a customer service course I've been working on and I've developed a series of interactive scenarios to help my learners practice how to respond to an angry customer. Now, when you're designing any sort of interactive scenario, the first thing you want to include are situations that are realistic and relevant. As you can see, I've designed this scenario with a customer calling to ask a question about their account. Now this is a common situation my learners experience on a daily basis. And so this…

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