From the course: Lean Six Sigma Foundations
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Define
- When an author sits down to write a new book, the first thing he does is to decide what to write about and what not to write about. He defines his book. As the first step in this process, this certainly makes sense. But interestingly enough, when Motorola introduced Six Sigma, they did not include the define step. They used a four-step methodology of measure, analyze, improve, and control. The define step was added by General Electric a few years later when they experienced some basic problems in implementing Six Sigma in their company. In this critical first step, the Six Sigma team determines what the project is and exactly what it should accomplish. Since Motorola initially applied Six Sigma only to production problems, perhaps that is why they did not include a define step. They were dealing with projects that had a very clear focus from the beginning, and the expectations were pretty straightforward. But when GE and others applied Six Sigma to support functions and services…
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