From the course: Fred Kofman on Making Commitments
Eric's story
- Name's Eric, I run a firm here in the San Francisco Bay Area. We facilitate meetings for a living, so large and small. We do large off-sites. We do small executive team meetings. The common denominator is there's usually some sort of big change happening in the business and we use the power of facilitated meetings to make that change happen. Two partners, we're very happy with how things gone. Great clients, we've got some contractors working for us. I think we want to grow and take things to the next level and so that's going to require us doing things that we don't really know how to do. It's funny when we have commitments about serving clients, we do that well. When it comes to new business development, we do that well. This type of stuff is almost like, my confidence that this stuff's actually going to happen is kind of low. We talk about it a lot. Just you know part of it is the urgent trumps the important and part of it is actually maybe even, maybe there's things that we're not fully aligned on, so the easiest thing to do is just focus on client work. I have some fears that he's not good at kind of being organized and structured, so things like this just tend to just not happen. There's I think overall just like a fear that it's just not going to happen, it's just going to be empty talk. It's one thing for us to feel really good about ourselves, but at the end of the day we want to be more than just two dudes keeping ourselves busy, we want to actually build a firm that has some lasting value.
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
Contents
-
-
-
Clarify requests4m 13s
-
Eric's story1m 33s
-
What to ask yourself before making a commitment1m 29s
-
Coaching session, part 1: Fred and Eric3m 59s
-
The conditions of integrity4m 54s
-
Coaching session, part 2: Fred and Eric8m 15s
-
Report a commitment at risk2m 48s
-
How to make an effective apology7m 21s
-
Coaching session, part 3: Fred and Eric8m 39s
-
How to build trust4m 58s
-
Eric's conclusion2m 50s
-
The meaning of integrity4m 32s
-