From the course: Fred Kofman on Accountability
Jonathan's conclusion
- So after talking with Fred, from now on, when I have to deal with that situation, using that mirror, that example he used with me, I think it will be very effective, just putting out that they didn't keep their word. And, you know, still trying to, to help him realize that the one that's being affected is me, and that they, they didn't, you know, they were not morally correct. I think sometimes in professional environments, we're so constrained. Or we kind of try to follow this, this way of communicating. But we're still humans, so we still have that level of integrity and being able to, it's like, this is not just work, this is, you know, you're affecting me as a person because I'm, you know, I have to push things that I was planning on doing with family where I have to stay here on weekends. So I think it's, it's good to bring that more into the work environment, because some people realize that, and I think it's, it's, you know, we're still humans. We're still, you know, we still have other things besides work. Fred mentioned, is not about the project. It's about telling me that you're going to be late, or you're not going to deliver. That's going to take three seconds. But that way, I can plan ahead, and I can either work with you, or, but you waited until the last minute to tell me. That was kind of disconcerting. Because that's something if you, you know, like a couple of weeks ago, you saw a lot of your work coming in, you could've just said, hey, I'm going to be late, or I'm going to need more time. Then at that point, something that Fred mentioned, you could've talked to the manager and tried to renegotiate together, versus waiting for the last minute, and then trying, and having me to take over everything double part.
Contents
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The foundation for eliciting commitments4m 32s
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Jonathan's story2m 49s
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How to make clear requests6m 53s
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Acceptable responses to requests8m 6s
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Fred and Jonathan: Coaching session, part 16m 20s
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Use the second yes to gain commitments4m 21s
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Fred and Jonathan: Coaching session, part 23m 24s
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How to hold someone accountable10m 43s
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Fred and Jonathan: Coaching session, part 37m 17s
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Re-establishing trust to repair the future3m 12s
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Fred and Jonathan: Coaching session, part 49m 13s
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Jonathan's conclusion2m 26s
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Conclusion36s
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