Leading a Customer-Centric Culture Preview

Leading a Customer-Centric Culture

With Jeff Toister Liked by 2,983 users
Duration: 33m Skill level: Intermediate Released: 8/29/2018

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Course details

What do great companies have in common? They have a customer-centric culture that makes employees obsessed with the customer experience. Discover how to get your team excited about customer service with these practical tips from expert Jeff Toister. Jeff explains how to create a vision that gets everyone on the same page, engage employees, and be the customer service champion your company needs. The concepts apply whether you lead a small team, a department, or an entire organization.

Skills you’ll gain

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Sample certificate

Certificate of Completion

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Contents

What’s included

  • Practice while you learn 1 exercise file
  • Test your knowledge 2 quizzes
  • Learn on the go Access on tablet and phone

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