From the course: Lean Six Sigma Foundations
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Why Six Sigma?
- Albert Einstein once said that you can't solve a problem using the same kind of thinking that created the problem in the first place. That's a good quote to use here because Six Sigma is all about changing your thinking about both the problem and its solution. In the early 1980s, Motorola was struggling with some quality issues and productivity problems and had lost some significant memory chip business to Japanese competitors. Bob Galvin, Motorola's CEO at that time, issued some very tough quality goals for his company. The whole idea of Six Sigma is to provide reliable, consistent, dependable products to your customers. The process focuses on three things: defects, variability, and the customer. It's important to understand how these three aspects work together. Six Sigma dries a level of no more than 3.4 defects per million opportunities. This is not 3.4 defects per million activities, nor process steps, but per million opportunities. There might be a million or more…
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