From the course: Building a Stellar Employee Experience
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Accepting negative feedback
From the course: Building a Stellar Employee Experience
Accepting negative feedback
- Here's a news flash. No matter how hard you try, you are not perfect. While the same goes for organizations, your organization can have well-meaning intentions and do everything by the book and things still aren't perfect. As you solicit feedback from your employees on their experience, be prepared to receive negative feedback. Every organization does. So whether it's about the organization as a whole, about management, or about you specifically, your response needs to be carefully considered. Here are some tips on how to accept negative feedback and make a plan to move forward. First, encourage complete honesty without repercussions. Reacting in a reasonable and calm manner encourages people to speak their mind without fear of repercussions. Part of a supportive work environment and a positive employee experience is making it clear that any whistleblowers will be protected and given due process. Next, when you do…
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