From the course: Navigating Complexity in Your Organization
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Active listening
From the course: Navigating Complexity in Your Organization
Active listening
- One of the number one complaints you hear on workplace surveys is that people don't listen to each other at work. They listen to reply and not to understand. They may interrupt, talk over each other, roll their eyes, sigh, change the subject or even sidetrack the entire conversation. All of these are factors of not listening. When we are active listeners, we demonstrate value and respect to the person that is speaking. But why is it so difficult to listen? I think we've been trained at school and work to speak, write, debate, converse and cheer, but we have not developed listening. Processing, empathizing, and being fully present with others when they're speaking. We're underdeveloped in the art of listening, and it shows up at work. In this video, I want to share the six elements of active listening. Active listeners are attentive. They connect visually. They think with openness. They're interested in what…
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