From the course: Serving Customers in a Continuously Changing World
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Anticipating what your customer needs in customer service today
From the course: Serving Customers in a Continuously Changing World
Anticipating what your customer needs in customer service today
- My young son is a basketball fanatic. He's getting really good at it. So my wife and I decided to setup a basketball court in the backyard. In recent times, a lot of outdoor recreation items have been nearly impossible to find, due to back orders, and high demand. A few weeks back, I went online to continue my search for a full setup. The back board, the hoop, the pole, and I found a local sports store that was having a 50% off sale where I can go pick it up today. So I purchased it online, and then headed over to the location. What happened next, blew my mind. When I pulled into their parking lot, I saw a sign that said, "Park here for pickup orders." When I pulled into this space, there was a sign with a phone number that sent the call when I arrived, so I did. They said I could wait in my car, and someone would bring me the basketball set, put it in my SUV, and I didn't even have to get out. That's exactly…