From the course: Best Practices for New People Leaders
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Being fair
- As a rookie manager, I learned a valuable lesson that has informed my management approach in every position since. I was promoted to assistant manager in a sales organization and my boss was the manager of 40 sales reps. I frequently heard from many on the team who felt the standards for performance varied based on who the manager's favorites were. It wasn't fair and they were looking to me to rectify the situation. They wanted me to intervene when they felt wronged and I ended up spending quite a bit of time listening to the complaints, I noticed the impact these complaints had on their engagement and morale. The more they felt the inequity, the more disengaged they became. I would catch team members chatting quietly about the inequity. When I would walk into the room, they would stop talking. It created a competitive environment filled with resentment. This story highlights just how important it is to create and share the same standards for all individuals on your team. If people…
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