From the course: Improving the Value of Your Time
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Build what is above and beyond
From the course: Improving the Value of Your Time
Build what is above and beyond
- It's important to do what you're expected to do, right, that's obvious. Businesses understand that if you want to keep customers you want to keep them satisfied. Shouldn't you do the same in your career, perhaps not. Jeffrey Gitomer authored an excellent book called Customer Satisfaction is Worthless, Customer Loyalty is Priceless. In it he discusses how satisfaction is the minimum acceptable standard and does little to inspire loyalty. It's doing both the expected and the wonderfully unexpected that keeps customers coming back. Well, it's the same with your career. Keeping your boss or clients satisfied by doing only what's expected does little to improve you marketplace value. Growth comes from doing more. I'm not talking about one-upping your coworkers or doing things that interfere with your current responsibilities. No, I'm talking about making regular time investments in yourself that steadily enhance your…
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