From the course: From Resisting to Embracing Lean: A Case Study

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Cells and cross-training

Cells and cross-training

(logo whooshes) - All right, so I'm going to take you to the next station. And the next station is a little interesting because as a team we started to grow in this process. Some of them are in the process of learning English. So everyone here in the company, mostly everyone, is from another, they're not from Miami. Including myself. And we got a young lady, Jeanne, who, I heard her trying to speak English in some locations, and I thought, "Are you learning English?" And at a certain point I said, "Why don't we start doing your presentation in English?" And she just about flipped out, she was. (laughing) Yeah, and so we said, "Why don't we translate it together, "your little script, and let's start to practice it." So, she's been doing it for a good number of months and she's now ready to transition to somebody else because she's gotten such a sense of confidence. And let's see how it goes, it's an interesting experience.…

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