From the course: Working with High-Conflict People as a Manager
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Change your perspective when in high-conflict situations
From the course: Working with High-Conflict People as a Manager
Change your perspective when in high-conflict situations
- What if I told you that you have an used power that can totally change your experience when it comes to dealing with irritations and high-conflict issues? That unused power is called shifting your perspective. Now let's talk about how to change your perspective when you find yourself in the midst of high-conflict situations. We'll start with a story. If you're in traffic sitting at a red light that just turned green, but the car in front of you just sat there until the light turned red again, what would you think, feel, and do? You might think, how clueless. You might feel angry and irritated because you're running late, then you might blow your horn hard. You might yell something out loud, hey, how much greener does the light need to be? But the person just keeps sitting there. Then you see an ambulance coming your way. You find out the person in the car was having a heart attack. Would that change your…
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