From the course: Leading Strategically
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Communicate effectively
- During the economic downturn in 2008, I had to shut a restaurant down. I knew it was coming, but really struggled with how much and when to talk to my team. The standard approach for closing a restaurant is to just shut the door one day and let everybody find out when they show up to work. Typically, this is because employees know the place is going to shut down, they're less likely to show up and you might end up with some theft issues. So I had to figure out what the right balance was. I ended up sharing what was going on before we officially closed. And luckily I was able to transition most of the team to other restaurants. I did not however share everything. Researchers, Philip Clampett, Robert de Koch, and Thomas Cashman tackled this issue by looking at some common communication strategies in managing change and determined why some work and some don't. They observed a continuum of how much information is offered…
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