Increasingly, workplaces are global environments. Your implicit assumptions about the way things should be done may not be the same as those held by people from other cultures.This video shows how to be aware of potential communication pitfalls and avoid them.
- Communicating with your colleagues can be complicated. … Some are incredibly blunt, and others are so subtle, … it's hard to understand what they're getting at. … Some only focus on exact words you say, … while others are constantly hunting underneath the surface … to see if there's a hidden meaning. … We all have our own communication style and tendencies, … but it gets more complicated when you interject culture … into that mix. … These days, it's likely that you're working with teams … and colleagues from around the world. … You never want to stereotype. … There are blunt communicators, for instance, … who come from every country, but it's also true … that certain cultures emphasize … and elevate particular styles … of communication, so it's more likely that someone … from that culture might exhibit those tendencies. … If you're not aware of those dynamics, … you might risk offending someone … or missing something crucial that they're trying to convey. … So here are a few quick tips …
- Determine the most appropriate form of communication in a business situation.
- Identify instances in which one mode of communication is preferable to another mode.
- Explain the process involved in interpreting nonverbal cues.
- Define terminology relating to interpersonal communication.
- Distinguish between various communication approaches with individuals from other cultures.
- Describe the factors that underlie interruptions during business meetings.
- Examine the most appropriate ways to accept criticism.