From the course: Developing Your Emotional Intelligence (2017)
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Communication and social awareness
From the course: Developing Your Emotional Intelligence (2017)
Communication and social awareness
- Communication is about getting your message across to others, right? Well, actually, that's only half of the story. And quite honestly, if that's all you focus on when developing your communication skills, you're missing a trick. Often, when we think about communicating, we consider how we can make our point effectively, and how others are going to interpret what we're saying. Communication, however, is a two way street, which involves providing information for others and gathering information from others. Let's consider how you communicate your message. You may do this through speaking or writing, but actually, most of what we communicate is down to our body language and how we say something, not what we say. Have you ever had a conversation with someone who's told you they're fine? But you can tell from their tone of voice or body language, that that just isn't true at all. How we communicate with our voice and our…
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