From the course: Practical Success Metrics in Your Training Program
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Conclusions from tracking behavior
From the course: Practical Success Metrics in Your Training Program
Conclusions from tracking behavior
- You're feeling good about yourself, you got employees to apply their new skills on the job, now what do you do with all of this? You're probably saying, wait a minute, if people are applying the skills, what else could I possibly do? Training effectiveness is more than just getting employees to apply the skills, it's about how well they're applying the skills to improve their work. You need to know this. The first step is starting with actual work performance. Remember the KPIs you identified at the start, they are a measurement of the job skills you're trying to improve. To know whether your training is effective, some type of positive change must happen. This is why I focus on measuring change between baseline KPIs to current KPIs. The degree on improvement is the first step to showing what impact training had. Okay, let's revisit our TPS report example. You are asked to improve how fast and how well employees…
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