From the course: Introduction to Employee Relations
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Conflict management skills
From the course: Introduction to Employee Relations
Conflict management skills
- As HR professionals, there will be times where we have to enter into situations where there's tension and conflict, and we'll be required to resolve issues both large and small. Conflict can sometimes cause fear and anxiety, which makes us suspicious and even cautious in what we share, and conflictual situations can have the potential to escalate into legal proceedings or formal industrial action like strikes or walkouts. This would result in HR professionals using their negotiation skills and working through any contentious points to resolve the conflict. In such examples, we need to effectively use evidence and data to analyze the impact of decisions and courses of action. And alongside this, we need to clearly understand the emotional and psychological elements, be it around company-wide issues or something of a more individual nature. A range of behaviors and skills to navigate conflict are worth noting.…
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