From the course: Phone-Based Customer Service
Join today to access over 22,600 courses taught by industry experts or purchase this course individually.
Create your action plan
- This course was designed to give you skills that are specific to serving customers over the phone. Now, it's your opportunity to put those skills into action. I'd like to share a few things that can help you continue to develop your abilities. The first is the "Learning Plan" worksheet. If you completed this worksheet at the start of this course, now is a great time to go back and create an action plan to implement what you've learned. If you haven't already completed this worksheet, I recommend that you use it to record the most valuable lessons you learned from watching this course, and then make a plan for turning those lessons into action. I've also created a list of additional resources that you can download. They're all designed to help you continue your learning. You might also want to sign up for my "Customer Service Tip of the Week" email. You'll receive one email with one customer service tip once per week. You…
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.