From the course: Leading and Working in Teams

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Creating safety in teams

Creating safety in teams

- So what do you do to make sure the nurse calls? The technician shares his idea, or the executive expresses his concerns? Here are three simple things that leaders can do. First, frame the work as a learning challenge. By default, we tend to see the work ahead as an execution challenge. That is, a job that just needs to be done, done to spec. Framing it as a learning challenge instead means from where we stand right now, we don't have a blueprint. We don't have a script. We know where we want to get to, but we don't know exactly how to get there. Doing this means calling attention to uncertainty and to interdependence. The path forward is unknowable. We need everyone's brain in the game. Doing this sets the rationale for input, for voice. Let me five you an example of what happens when leaders frame the work ahead as an execution challenge when it should have been framed as a learning challenge. This was at a large telecommunications company that I'll refer to as Tel Co. In late…

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