From the course: Serving Customers in a Continuously Changing World
Customer service in the new normal
From the course: Serving Customers in a Continuously Changing World
Customer service in the new normal
- Customer service today brings new challenges, new protocols, and new attitudes. As a service provider, you must be prepared with solid solutions if you want to continue doing business in this new economy. You have to ask yourself two crucial questions. Number one, what's changed in customer service? And number two, how do I successfully address the issues of this new customer service world? I'm David Brownlee, number one best-selling author of "Rockstar Service, Rockstar Profits," and founder of rockstarcustomerservice.com In order to be successful serving customers today, you need to look at how to operate within new safety rules and mandates, how to handle backordered and out of stock items, how to deal with an onslaught of aggressive customers that are bringing their beliefs and attitudes into your workplace. What if there was a way to deliver an excellent customer experience through it all, regardless of what's going on around you and enjoy the process? That's what we'll cover in this course. So if you're ready, let's get started.
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