From the course: Just Ask: Todd Dewett on Management and Leadership

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Dealing with difficult people

Dealing with difficult people

From the course: Just Ask: Todd Dewett on Management and Leadership

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Dealing with difficult people

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(inspiring tones) - Hi, my name is Salim. I am from Afghanistan. I'm a civil engineer and currently living in Kuala Lumpur, Malaysia. My question is what are the best ways to effectively communicate with and deal with difficult people in one's career and personal life? Thank you. (inspiring tones) - Mohammed, thank you for your question. Listen, I have to be frank with you. You, me, every one of us will deal with difficult people. It's just a fact of life. We cannot love everyone. We don't mesh with everyone. Be clear here. It's not about some of us being good, some of us being bad, at all. People are just different. How we mix together. Well, that varies. Sometimes it's easy. Sometimes it's not so easy at all, now is it? So we do all see difficult people. They're unavoidable. Listen, let's start with what not to do when you're having to work some significant amount of time with a person you feel is…

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