From the course: Serving Customers in a Continuously Changing World
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Dealing with upset customers in today's environment
From the course: Serving Customers in a Continuously Changing World
Dealing with upset customers in today's environment
- So much has changed in the world of serving customers today. From new safety and health regulations to supply chain issues and heated customers. How do you deal with upset customers and deliver a positive customer experience amid all these changes? The first strategy will help you reduce upset customers by 80% or more. You must manage your customer's expectations. What do I mean? Right now there are thousands of products and materials that are on back order and will be for a very long time. And of course, the demand for these products has gone way up. For example, household appliances, gym equipment, boats, recreational vehicles and more are all out of stock. Customers are waiting six, nine or even 12 months for their products, most of which they need to pay for it upfront. So how do you keep a customer from getting upset in these circumstance? The best way is to be transparent and authentic when you're selling…
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