From the course: Unsubscribe: How to Kill Email Anxiety, Avoid Distractions, and Get Real Work Done (Blinkist Summary)
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Email obligation
From the course: Unsubscribe: How to Kill Email Anxiety, Avoid Distractions, and Get Real Work Done (Blinkist Summary)
Email obligation
- [Narrator] Blink number two. Emails lack the nuance of real conversations and our inability to respond to them all can lead to negative emotions. Here's an all too common scenario. You send off an email that was written with the best intentions only to receive a reply that seems flat or perhaps even angry. The written word is obviously very different from verbal communication. Facial cues, tone of voice, body language, an email message can't contain these things. And yet we often write messages in the same language we'd use in a face-to-face conversation. According to psychologist Daniel Goleman this leads to a negativity bias. The reader of an email will always assume that the content is more negative than was intended. So if the sender felt good about the content the reader will feel neutral. If the sender felt neutral the receiver will take it as being negative and so on. Another problem with our reliance on…
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