From the course: Critical Thinking
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Examine past efforts
- Another element of the critical thinking that goes into defining your problem is considering past efforts. We shouldn't reinvent the wheel. Ask yourself, has this problem been considered in the past? What did we learn? What's different now versus the last time we looked at it? Were there challenges or issues last time this was addressed that we need to think about as we try to solve it this time around? What are the ingoing assumptions that are limiting our thinking? Who was involved in the problem solving last time? By learning from experience, it's going to prevent you from wasted effort. You can identify and avoid prior pitfalls and you can also involve some of the veterans to help push your thinking. Let me show you how this showed up in a problem that I was solving. When we were trying to solve that collections issue and improve our agency performance, we had looked at commissions before. What's different this…
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