From the course: Driving Measurable, Sustainable Change

Unlock the full course today

Join today to access over 22,400 courses taught by industry experts or purchase this course individually.

Example: Enable, empower, and encourage change

Example: Enable, empower, and encourage change

From the course: Driving Measurable, Sustainable Change

Start my 1-month free trial

Example: Enable, empower, and encourage change

- You travel on business, the flight was late, so you get to the hotel late, but you're feeling good because it's supposed to be a good hotel. In fact, it recently underwent a whole transformation to become more customer-focused. So this should be good, right? But then you get hit with a big disappointment. There are no non-smoking King sized bedrooms available. And the only room left is a smoking room with two twin beds. The front desk person apologizes, but states that nothing can be done. There are no other rooms left. So what do you do? You ask yourself whatever happened to being more customer-focused and obviously nothing has been implemented to enable this employee to succeed in helping you, the customer. Now let's switch from being a customer here to a consultant. Say we are called in to help with this problem. Let's apply the EEE model to see how well this company has enabled and powered and encourage…

Contents