From the course: Providing Legendary Customer Service

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Exceeding customer's expectations

Exceeding customer's expectations

From the course: Providing Legendary Customer Service

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Exceeding customer's expectations

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- [Presenter] Have you ever gone shopping for a new car? It's thrilling and stressful at the same time. Last year, my friend asked me to tag along as she shopped for her new car. Her last car was over 10 years old and was worn out. As she started shopping, she had specific things that she definitely wanted. She had really done her homework and might've known more about the cars than some of the salespeople. A couple of years ago, I was the one shopping for a new car. I wasn't very prepared and was easily wowed. I didn't know what my options were. I had pretty low expectations. I liked the look of a couple of vehicles, and beyond that, I kind of didn't care. Not my friend. She was looking for specific features that were deal breakers if they were missing. She asked lots questions, and I could tell she was wonderfully impressed if they told her something she didn't already know. She finally found her perfect car. It met…

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