From the course: Leading in Uncertain Times
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Express empathy
From the course: Leading in Uncertain Times
Express empathy
- There are a lot of feelings flying around when in a crisis or managing an issue. It's very natural, in these times of chaos or crisis, to shut down or to become defensive. Both responses are self-protective measures, where your mind is signaling to you that you must protect yourself from impending harm. This is actually part of fight or flight. The antidote to this fight or flight problem is empathy. Empathy is the ability to put yourself in someone else's shoes, to hear or sense their experiences without judgment and without placing yourself in the middle of their story. When in a crisis or managing an issue, empathy can be the most powerful tool for turning chaos into opportunity. When we employ empathy in a crisis, we pause to really understand how the situation has impacted others. To do this, you can ask yourself some simple questions. If this was happening to me, how have people's lives changed based on this…
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