From the course: Using Feedback to Drive Performance
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Feedback methods
- Recently, I was working with a manager helping to improve their feedback with their team. The manager had one member of the team that was struggling. His name was Pedro, and he had a recent habit of turning in his reports, days late. He had been with the company for several years, but in the last few months, he seemed to be constantly dropping the ball. This was dramatically affecting the performance of the team. Furthermore, Pedro had been passively aggressive to several team members lately, and the team tension was quickly seen in online communication. Pedro was in the remote team, and few people had interacted with him on a personal level. His manager knew that he needed to address the performance, but he had to decide how. The point here is that the method of communication and the method of feedback that you use will dramatically affect the way that the feedback is received. If a performance issue has the potential…
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