From the course: When Negotiation's about More than Money: How to Negotiate (Almost) Anything

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From the course: When Negotiation's about More than Money: How to Negotiate (Almost) Anything

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- So when you're getting to the end of a negotiation you've very nearly got a deal, there are just four things to look out for. And the first one is the dreaded words, final offer. So as a salesperson, you should never say, "And that's my final offer," because if you do, you've dug yourself into a hole and you then can't go any lower than that. Or if you do, you're admitting you were lying when you said it and you can never use it again. So never say, and that's my final offer. Even if it is really your final offer, because if it is, there's still a problem that next time you negotiate with that person, they're just going to push you and push you, and push you until you say, and that's my final offer. And they know they can keep pushing until you say that. So never use the words final offer. Similarly, if the buyer is a bit stupid and says to you "Is that your final offer?" What do you say? Because they're trying to dig…

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