From the course: Managing a Customer Service Team
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Getting a team obsessed with service
From the course: Managing a Customer Service Team
Getting a team obsessed with service
- Customer service leaders dream of having a team of talented employees who are all focused on delivering outstanding customer service. My hope is that this course has given you some tools, resources, and ideas to get there. I'd like to share one last idea to help you get your team obsessed with customer service. Employees tend to to understand how important something is based on how often you talk about it. In other words, if you want your team to be obsessed with service, you need to be obsessed with service too. It starts with a strategic plan that includes a customer service vision, service standards, and goals. The great teams are aligned around these three things and talk about them all the time. Leaders share constant updates with the team so they know what's going well and where improvements need to be made. They dissect customer service feedback, search for problems, and constantly focus on identifying ways to…
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