Guarantee follow-through with questions

- If you're giving an assignment, there's an important communication component if you're speaking. But to take the time to ask what they think and to find out whether or not what you're asking them to do is what they want to do. We find that something like 60, 70% of the time that people don't follow through on an assignment that was asked of them. The reason is because the person who gave them the assignment never asked them whether or not they were committed to doing it. They just assumed they were. So taking the time to ask, and not just assume that somebody is going to follow through. So I guess you said what should you not do. Probably the biggest trouble we get into is our assumptions, the stories that we tell ourselves without ever validating whether they're true or not. And I don't know how many times I thought I knew what the other person was thinking and I took the time to ask and found out what they were…