From the course: Tech Career Skills: Moving from Developer to Engineering Manager
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Having difficult conversations
From the course: Tech Career Skills: Moving from Developer to Engineering Manager
Having difficult conversations
- In managing people, you can expect to have a number of positive and rewarding conversations with your teammates, they can often make your whole job seem worthwhile, but not all the conversations you'll need to have as a manager will be easy. Discussions about difficulties between team members, poor performance or even crises such as harassment may be part of your life as a manager. Before you go into a difficult conversation, first, make sure you've gathered all of the relevant information about the issue. If this topic is something that requires you to begin a formal reporting chain, now is the time you may want to start this. Take your notes into your conversation, so you'll have all the facts to hand. It can be tempting to minimize or avoid difficult conversations, especially when you have friendly relationships to maintain. But as a manager, it's important and it's fair to address difficult issues early and directly.…
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