From the course: Working with High-Conflict People as a Manager
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How culture affects your ability to talk about high-conflict behavior
From the course: Working with High-Conflict People as a Manager
How culture affects your ability to talk about high-conflict behavior
- Suppose you've been recruited into a company as a change agent. You were told there's a lack of accountability. Important issues have been avoided. You've been briefed on a couple of aggressive high-conflict people who need a strong leader to turn the department around. What should you do? You need to listen and observe for at least 30 days. That's so you can fully understand the culture before you make bold moves. There are several factors that influence your ability to make significant changes. Here's what to look for. The first factor is the way we do things around here. What are the patterns, what's the climate, and what are the working relationships? For example if an employee has high conflict behaviors that have been allowed, find out why. Why have they been allowed special favors such as coming to work late, parking in the handicapped reserved space? Why have they been allowed to disrupt meetings with their…
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