When interrupted—especially repeatedly—most of us either retreat into silence or get mad and lash out. Neither is a good idea. Learn what to do instead.
- Let's say you're in a meeting. … You get interrupted, fine, but a little later, … you speak up and get interrupted again. … If that keeps up, … most of us are likely to go in one of two directions, … either retreating into silence … or getting mad and lashing out. … The frustration is understandable. … But as you can imagine, neither reaction is a great idea. … Here's what to do instead. … First of all, it's useful to step back and ask yourself, … why are you being interrupted? … Sometimes, people are rude. … They're not really listening to you, … or they're so eager to talk they don't care what anyone else … is saying or doing, … but other times, interruptions can actually be a sign … of interest and engagement. … If they're interrupting to ask for more details … or with a clarifying question, … that can actually be a good sign … that they care about the topic and want to learn more. … Another useful thing to look at … is whether you're being interrupted by just one person … or by lots of people. …
- Determine the most appropriate form of communication in a business situation.
- Identify instances in which one mode of communication is preferable to another mode.
- Explain the process involved in interpreting nonverbal cues.
- Define terminology relating to interpersonal communication.
- Distinguish between various communication approaches with individuals from other cultures.
- Describe the factors that underlie interruptions during business meetings.
- Examine the most appropriate ways to accept criticism.