At work, we carefully police what we say. But there can be leakage that shows how a colleague really feels about you or your ideas. Discover how to decode that.
- You may have seen TV shows … about crime fighting psychologists … who interpret body language to find the killer. … Hopefully, you won't need interpretive skills for that, … (chuckling) but having a basic knowledge … of nonverbal cues can definitely help you in the workplace … in other ways. … Does your boss actually like your idea, … or is she just giving it lip service? … Does your new acquaintance … at the networking reception want to keep talking … with you or split? … Are you right in suspecting … that your colleague may not be so much … of a friend as a frenemy? … Nonverbal cues don't reveal everything, of course, … and there can be misfires or conflicting information. … Maybe you think someone is wrinkling their nose … at you in disgust, … and they're actually just in the middle of allergy season, … but as long as you can take these cues as hints … or pieces of information, … they can form useful nuggets of data. … You can compare against other sources, … and combined, they can paint a far more reliable picture. …
- Determine the most appropriate form of communication in a business situation.
- Identify instances in which one mode of communication is preferable to another mode.
- Explain the process involved in interpreting nonverbal cues.
- Define terminology relating to interpersonal communication.
- Distinguish between various communication approaches with individuals from other cultures.
- Describe the factors that underlie interruptions during business meetings.
- Examine the most appropriate ways to accept criticism.