From the course: Understanding Logistics

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How to manage a customer's order

How to manage a customer's order

From the course: Understanding Logistics

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How to manage a customer's order

- When you buy something, you expect everything to be perfect, you expect a product that works and you expect it to be where you need it when you need it. You want to place a perfect and believe me, the seller wants to deliver that perfect order. Think of a perfect order as a series of things done right. The right item delivered to the right place at the right time. And you can measure your performance in filling orders with three metrics that are important to your customer. The first metric is reliability. If you consistently deliver the right item to the right place at the right time, you'll quickly establish your reputation as a reliable seller. To accomplish this, you must ensure a high level of accuracy throughout your business. The product must be manufactured within specifications, whether you make it or you have someone else make it for you. You must pick the proper item from the warehouse and package it in a…

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