From the course: Practical Success Metrics in Your Training Program
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How to measure organization impact
From the course: Practical Success Metrics in Your Training Program
How to measure organization impact
- At a level four evaluation, the basic connection you need to make is this. Your training led to sustained behavior change, which led to a measurable change in a key performance indicator. That's it, don't try to overcomplicate it. Training leads to behavior change. Behavior change affects KPIs. To do this, you first need to gather all of your data in one place. You need those three elements. You can use these three questions to get organized. What behavior did your training target? You know this one already pretty well. It isn't a trick question. What are the measurements that are indicating the behavior is sustained? In other words, how do you know participants are applying the training on the job every day? Finally, you have to figure out the key performance indicators, or KPIs. Now your KPIs are not always going to be obvious. As the manager of the employees in your training session. If you were training on…
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