From the course: Leadership through Feedback
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How to structure the conversation
From the course: Leadership through Feedback
How to structure the conversation
- Studies show that if you don't have a structure in place when giving feedback, your biases tend to take over, and this is the opposite of effective feedback. So here's a general best practice for how to structure communication during a feedback session. The details will change with every situation and personality, obviously, but this should provide a good foundation for shaping the feedback conversation. First, the sooner, the better. Believe me when I say that putting off the talk rarely ends well. For one thing, the predominant thought in their head when you're finally telling them your concerns will probably be, "Why didn't you tell me this sooner?" And, "Who else knows about this?" Putting off the conversation not only delays any change that needs to happen, but puts more emphasis on your shortcomings for not reaching out in a more timely way. And obviously, you want the focus to be on the issue and getting it…
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