Identify how to best support and challenge your team

- [Speaker] You're climbing a mountain. You need tools. If you're climbing Mount Everest you need to have rope training. You need to have altitude training. You need to be able to understand crampons, and ice picks and ladders and so on and so forth. So we've basically created these tools so that you could be a sherpa. And that our goal is to train people to be sherpa but not the real Sherpa, but the figurative sherpa. And so one of those tools is called the "Support Challenge Matrix." And so the idea of the "Support Challenge Matrix" is that at all times, you understand the people that you're leading. Do they need more support from you right now or they need more challenge? Well, it's important for you to know your own tendencies first. A lot of people that we talk with, they're really good at providing challenge, but they're not very effective in providing significant support. Or they could be the other end.…