From the course: Corporate Instruction Foundations
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Identifying performance metrics
From the course: Corporate Instruction Foundations
Identifying performance metrics
- If you want to sound smart in your next project kickoff meeting, say something like this: I know that we all want this training to be a success, meaning that it have a positive measurable result, so what are the metrics or key performance indicators that we're hoping this training will address? Okay, that was a bit corporatey, but there's a decent amount of truth in it. Training much of the time addresses a problem in employee performance. If the problem is important enough, someone in the organization is tracking it. And if someone is tracking the problem, you have a chance of showing the training that you've designed has impacted it. A really important point before I go on: identifying and tracking key performance indicators takes a good deal of time and effort. For most of the projects that you work on, it won't be worth it. Sometimes we just need to crank out training. But you likely have a project coming up that does warrant it, a project that addresses an important issue your…
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