From the course: Serving Customers in a Continuously Changing World
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Incorporating flexibility into your customer service efforts
From the course: Serving Customers in a Continuously Changing World
Incorporating flexibility into your customer service efforts
- The customer service world and how we serve customers is changing at a furious pace. In some ways, it's almost unrecognizable. Do you find yourself doing things that you never thought would be a part of serving your customers? Standing six feet apart, wearing surgical masks, avoiding handshakes, and the list goes on. What can be even tougher is dealing with customers who are more aggressive, impatient, and frustrated than ever. So, how do you overcome these new challenges and still provide an excellent customer service experience? There's one solution that will make your life easier, keep your customers happy, and be more profitable for your business in the long run: flexibility. You need to find effective ways to incorporate flexibility into your customer service policies and procedures. Here are three proven ways that you can do just that. First, you need to incorporate a flexible cancellation and refund policy.…
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