Job instruction (JI) overview

(whimsical music) - It seems that dealing with problems in just about any organization is a daily occurrence. Common problems include safety issues like injuries or near misses, rule or regulation violations, scrap, defects, missing information, delivery problems, morale issues, and the list goes on and on. While firefighting to deal with these problems can be commonplace, it isn't necessary. You see, there is a time tested method for getting everyone in an organization to do a job quickly, correctly and conscientiously. Helping to prevent these problems from ever arising. Best of all, it's easy to learn and it's easy to implement. I'm Steve Kane and I'd like to welcome you to Gemba Academy's course on Job Instruction. Before joining Gemba Academy, I served as a LEAN practitioner in the medical device manufacturing industry. This is where I first learned of TWI and Job Instruction. I've seen firsthand how JI helped people develop proficiency, prevent defects, eliminate scrap, and reduce the day-to-day stress encountered on the job by everyone who was responsible for dealing with problems. The job instruction method helps people get the job done easier, faster and better than conventional training methods, which is why I'm excited to share this method with you. By the end of this overview module, you'll know what job instruction is and how it's applied. You'll also know what to expect from the remaining modules by seeing a five day training plan for this course. So let's get started with the definition of job instruction. Job instruction, or JI, is a streamlined method of instruction that will help you transfer knowledge from instructor to learner quicker and in a way that is easier than conventional training methods, and it applies to both new and experienced associates. The purpose of JI is to get people fully trained and adding value to the organization in the shortest period of time possible while preventing problems that could arise from faulty instruction. This is done through one-on-one training following a simple four-step method in using a document called a job breakdown. The job breakdown defines the important steps and key points of an operation. These important steps and key points are then transferred to the learner in a clear and specific way. This JI course emphasizes learning by doing, so rest assured, you'll have plenty of opportunity to practice this method throughout the course. The instructional video modules will cover the supervisor's five needs, the four basic steps of job instruction, using how to instruct cards, writing job breakdowns, creating training timetables and dealing with special problems. You'll see that there are only a few topics to learn in this course and there's a lot of time devoted to these topics over a period of five days. You see, much of this course will be devoted to practicing job instruction. You'll have the opportunity to learn from examples in these videos, and you'll be able to create your own examples from the work that's done in your organization day in and day out. The ideal situation would be to go through this course with other people so you can practice the JI method as the course progresses. Getting a lot of practice is the key to success here. Your teammates will be able to give you immediate feedback so you can refine your skills as you go. It's recommended that you take no less than five days time to complete this course, and just to make sure you heard that correctly, this course should be completed in no less than five days. It's okay if it takes a little longer. We just don't want you to rush through the valuable content you're about to receive. You see, instructing is an important skill, and new skills take time to practice and master. The JI method was developed more than 70 years ago by experts in the field of on-the-job training. Of course, one of the many benefits of online learning is that you're free to watch these videos as many times as it takes, and, like any other Gemba Academy course, if you have questions or need advice, we're here to support you, so never hesitate on giving us a call or contacting us by email. Here's what our five day plan looks like. On day one, we'll talk about the five needs of the supervisor, faulty instruction versus correct instruction, and the four basic steps of job instruction. On day two, we'll cover instruction demonstrations, getting ready to instruct, the job breakdown, and preparing the workplace. Day three is all about the JI timetable and practicing job instruction. On day four, we'll get into dealing with special problems, and we'll continue practicing instruction. On day five, we'll finish up our job instruction practice and talk about rolling out JI in your organization. Alright, this concludes the JI Overview module. In the next module, we'll talk about the five needs of a supervisor. Thanks for watching.