Especially with a boss who has power over you and your career, it's better to listen more than you talk. But some people take it too far and don't speak up and share valuable ideas or information. Learn techniques to strike the right balance.
- It can be hard to get the balance right … of when to listen and when to speak at work. … You don't want to be the office blowhard, … commenting on anything and everything … just to hear yourself talk, … but you also don't want to be the wallflower, … so quiet no one's even sure what you do or why you're there. … So how can you tell what's the right move when? … Here are some ways to think about it. … A great time to listen … is when you don't know the context of a situation. … Let's say you're new at your job … or you've just joined a project team … that's been together for a while. … They have a shared history, … and they know what's been tried before, … and what worked and what didn't. … There are also likely complex dynamics … you're not aware of between people on the team … or between different departments. … If you come in with all the answers, … you're likely to get knocked down fast … because you don't understand the background. … In that situation, sit back and listen, … so you can have the knowledge …
- Determine the most appropriate form of communication in a business situation.
- Identify instances in which one mode of communication is preferable to another mode.
- Explain the process involved in interpreting nonverbal cues.
- Define terminology relating to interpersonal communication.
- Distinguish between various communication approaches with individuals from other cultures.
- Describe the factors that underlie interruptions during business meetings.
- Examine the most appropriate ways to accept criticism.