From the course: Understanding Logistics
Join today to access over 22,500 courses taught by industry experts or purchase this course individually.
Logistics touches your customer
From the course: Understanding Logistics
Logistics touches your customer
- Logistics is all about giving your customers what they want, when they want it. It's all about being dependable and nothing is more important to customer service than the last mile of the delivery process. This is the final step of logistics, when your product is placed in your customer's hands. And your customer often evaluates your entire logistics system based on your last mile performance. Do a good job here and you can create a customer for life. Because it's so important, the last mile is getting more and more attention from companies nowadays. Consider Amazon, for example, which is shifting away from outsourcing to transportation companies and gradually taking direct control of their deliveries. This allows Amazon to become more effective in how they create satisfied customers. Now, the final customer deals with an Amazon team member instead of UPS, FedEx, or a post office employee. Any problems encountered…
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.