From the course: Time Management Tips: Communication

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Make phone calls more productive

Make phone calls more productive

From the course: Time Management Tips: Communication

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Make phone calls more productive

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- How can we make phone calls productive while still building relationships and being personable? First, never ever try to multitask on a human being. Give them your full attention. Have you ever been on a phone call and had to ask someone to repeat what they said because you were distracted? I've done it. And it wastes time. It also shows a lack of respect. When multitasking, more accurately switchtasking on a human being, you're communicating to them that they are less important than whatever it is you're doing. Next, as much as is reasonable, try to make and receive only scheduled phone calls. This approach counterintuitively helps you be more respectful of others. Scheduled calls avoid the inevitable back and forth that happens when you play phone tag with someone. If you just pick up the phone and call someone at a random time, odds are you're going to be interrupting them. By scheduling an appointment with a…

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