From the course: Developing Your Emotional Intelligence (2017)
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Managing emotional reactions
From the course: Developing Your Emotional Intelligence (2017)
Managing emotional reactions
- Imagine this. You're in a meeting and you witness a heated exchange between two colleagues, Jane and Dave. It goes from one to 100 in a matter of seconds. What starts as a mild difference of opinion escalates into a blistering exchange as Dave takes offense to Jane's request to take on additional work. Have you ever been in the middle of a conversation and the next thing you know, it's turned into a heated exchange and you're not quite sure where it all went wrong? Emotional responses are so quick. It really takes conscious practice to become aware of our emotional response process. The first step is being aware of how our emotional response process works. When we've mastered this, the next step is to intercept that response process so you can control how you respond to events. To change anything, you first need to be aware of how the system works. Then you can go about making tweaks and changing your approach to…
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