From the course: Measuring Business Performance
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Measuring performance with a map
From the course: Measuring Business Performance
Measuring performance with a map
- Have you ever worked somewhere where one department hates another department, people arguing, fighting for budgets and power, corporate drama. Come on, we all work at the same company. Shouldn't we all be on the same side, friends working together? I mean, how did this happen? Believe it or not, it's the numbers that drive us apart. As you put your performance management program into action, consider using organizational maps. What are these, and how can they be helpful in performance measurement? Let's look at an example. Manufacturing, distribution, and retail stores, here are three groups that work together to satisfy the consumer. This is how goods flow through them to the customer. We have mapped the process through these groups. Next, list the KPIs for each group. Remember, this is how managers get bonuses and promotions. Satisfy the KPIs, and you get rewards. And that's when problems begin to emerge. Look at…
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